For this reason, we have taken action to form a Complaints Procedure that facilitates and encourages all stakeholders to communicate their complaints to us.
We have done so by:
- Giving the interested parties the possibility to address their remarks directly to the CEO of our company
- Providing you with a confirmation of the receipt of your e-mail immediately after we receive it
- Investigating the issue with a sense of urgency and confidentiality when this is necessary
- Using your complaints to improve ourselves.
Submitting a complaint
Please submit your complaint by post or fax to:
Imperial Claims Services
Reply to your complaint
We will reply to your complaint in written form either via e-mail or post within one week or at the latest, within one month after we receive your complaint.
If we reply to your complaint without receiving a further response from you within one calendar month, we will treat your complaint as closed.